To claim for a Refund, please check if the purchased Product(s) fall under the warranty as per the Warranty Policy. If the Product(s) fall under warranty, then you can claim for refund based on the following conditions:
- Customer can claim for Refund for the purchased Product(s) within 3 days from the date of receiving the Product(s).
- Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
- Amount of the Refund only covers the amount of Product(s) purchased.
- Shipping and payment processing charges are non-refundable
- If a coupon, discount, Voucher or special offer was part of the original order, the amount will be deducted as well.
- If the mode of payment is online, then the amount will be refunded in the form of Store Credit or to the respective account/card through which payment was made at the time of order generation.
- If the mode of payment is cash on delivery, then the amount will be refunded in the form of Store Credit only and the action is irreversible once done.
- Strathealthpharma.com reserves the right to compensate the claim in terms of Coupon/Vouchers as and when it deems fit.
*Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of Strathealthpharma.com
If the Product(s) is qualified for the Refund, then please follow the below process to claim for a Refund:
- Raise a Complaint: Contact us to raise a complaint and save Complaint Number for future reference.
- Review: Our support team will review the case and approve the Refund, if qualified.
- You can file multiple complaints for different products received under one order, however, pickup charge of AED 20 is applicable on all subsequent complaints filed after the first one.
- Pickup Process: Once the complaint is approved, the product pickup process will start.
- Within UAE: The Product(s) will be picked up by our delivery team for UAE customers
- There will be AED 20 as pickup charges if Return claim has been raised within 3 days from the time of delivery but the order is delivered correctly and properly
- Pickup request if cancelled for any reason can be rescheduled on request without any additional charges, however, if 2nd pick up request is cancelled, claim ticket will be auto closed.
All shipments need to be delivered to our warehouse within 15 days from the date when the ticket is created. In the event, the item(s) is not received, the complaint ticket would need to be closed.
- Inspection Process: After receiving the Product(s), it is sent for inspection:
- Approved: If the Product(s) is found faulty as per the policy then the Refund process will be initiated.
- Not Approved: For products returned in damaged condition or without complete items or box – item(s) to be returned to the customer.